Mark Kitz
Dec 7, 20231 min
Some calls do not go according to your plan. Maybe you faced an unexpected challenge or objection that took you off course. How might you “recover” and continue moving forward in the conversation?
When/if you get stuck, “backup” and get into listen and learn mode. It will provide some information and give you some time to think. Some sample questions...
How does your decision process work?
Why has this become a challenge?
What is causing this delay?
What are logical next steps from your perspective?
While you are taking notes, take a brief look at the questions you prepared...this might help shake you loose.
Use the information you gathered from the questions you ask to help adjust your approach and prioritize action items. You are now more likely to be moving this opportunity forward!
Marc Kitz, Sales Coach
860-836-8979
https://www.linkedin.com/in/marckitz/
Checkout my Sales Coaching blog - https://marckitz.com/